Return Policy
You are entitled to cancel a purchase without giving any reason for doing so, 14 days after the initial purchase has been made. The 14-day period begins upon confirmation of the purchase by you or a third party designated by you. Please note that products which have already been opened or used are not eligible for return.
In order to successfully return your item, you must inform us of your decision at info@witaltea.com including invoice number, invoice date, the total amount due as well as your address and name. This ensures a quick administrative process and completion of your request. We strongly recommend you use the form attached to complete your request. Please fill out the form accurately, including a signature by hand, and proceed to either scanning the form and sending it to info@witaltea.com or send it via post to the address below.
Please be aware that you are responsible for the costs of returning any item to us unless we delivered the item to you in error or the item is in a faulty condition. Non-faulty returned goods must be in re-saleable condition including original packaging where applicable.
Please return any items to the following address:
Wital GmBH
Friedrich-Ebert-Anlage 36
60325 Frankfurt am Main
Germany
Upon receipt of an email from our office, confirming your return of the item the cancellation is deemed final.
We will begin processing your refund within 14 days of receiving your return. The return payment will be transferred via the same method used to pay for the product.
§ 1 Scope / Providers / Merchants
These general terms and conditions of business apply to all orders placed on the online shop of WITAL GmbH.
Provider
Wital GmbH
Friedrich-Ebert-Anlage 36
60325 Frankfurt am Main
Germany
info@witaltea.com
Frankfurt am Main District Court HRB 91191
VAT ID No.: DE 212 534 871
Number of organic certificate: DE-HE-039-05889-BCD-2021-V1
§ 2 Privacy Policy
2.1 Personal data is information of any kind which allows a person to be identified. This definition includes all details which can be traced back to a person. This includes names, email addresses, or phone numbers. It also encompasses personal data about preferences, hobbies, memberships, or which web pages were viewed by someone.
2.2 Personal data is only collected, used, and passed on by the provider if permitted by law, or if the user gives their consent.
§ 3 Prices and Shipping Costs
3.1 All prices stated in the online shop include the statutory VAT in Germany.
3.2 Shipping costs are not included.
3.3 For details on shipping costs, please refer to the relevant pricing information.
3.4 Total shipping costs will be indicated with the final purchasing price before an order is finalized.
3.5 Our delivery method depends on the weight of individual orders and on the destination. A flat-rate shipping charge applies to all orders weighing up to 1 kg. An additional charge is applied per added kilogram.
§ 4 Payment
WITAL GmbH (Number of organic certificate: DE-HE-039-05889-BCD-2021-V1) accepts the following forms of payment:
4.1 Payment via Paypal
You can pay for your order using PayPal. If you choose to pay using PayPal, you will be automatically redirected to the PayPal website. Here you can log in with your PayPal account details and proceed with the transaction independently.
4.2 Advance payment
You can also settle your order by making advance payment. In this case, you pay for the order using the bank account details stated in the order confirmation and we shall deliver the goods after receiving the payment.
4.3 Credit card
We accept Mastercard & Visa. When paying with a credit card your account will be charged upon delivery of your purchase.
§ 5 Right to cancellation
5.1 You are entitled to cancel a purchase without giving any reason for doing so, 14 days after the initial purchase has been made. The 14-day period begins upon confirmation of the purchase by you or a third party designated by you. Please note that products which have already been opened or used are not eligible for return.
5.2 In order to successfully return your item, you must inform us of your decision at info@witaltea.com including invoice number, invoice date, the total amount due as well as your address and name. This ensures a quick administrative process and completion of your request. We strongly recommend you use the form attached to complete your request. Please fill out the form accurately, including a signature by hand, and proceed to either scanning the form and sending it to info@witaltea.com or send it via post to the address below.
5.3 Please be aware that you are responsible for the costs of returning any item to us unless we delivered the item to you in error or the item is in a faulty condition. Non-faulty returned goods must be in re-saleable condition including original packaging where applicable.
Any postal inquiries or information as well as any returned goods should be sent to:
Wital GmBH
Friedrich-Ebert-Anlage 36
60325 Frankfurt am Main
Germany
5.4 Upon receipt of an email from our office, confirming your return of the item the cancellation is deemed final.
5.5 We will begin processing your refund within 14 days of receiving your return. The return payment will be transferred via the same method used to pay for the product.
§ 6 Customer service
For any further inquiries, questions or complaints feel free to contact info@witaltea.com any time of the week. We will answer as quickly as possible. Office working hours are Mon-Friday from 9:00 AM to 18:00 PM.
§ 7 Delivery
7.1 Unless agreed otherwise, the goods shall be delivered to the address you specified when ordering.
7.2 Shipment to an alternative address is only possible to countries listed in the shipping cost overview. For more information, please refer to the relevant information.
§ 8 Reservation of Title
WITAL GmbH (Number of organic certificate: DE-HE-039-05889-BCD-2019-V1) reserves the title to the goods until payment has been made in full.
§ 9 Guarantee
The statutory provisions shall apply with respect to warranty law.
§ 10 Liability
10.1 If you are a consumer and make the order with us for a purpose that can be attributed to neither their commercial nor their professional activity, WITAL GmbH (Number of organic certificate: DE-HE-039-05889-BCD-2021-V1) is liable for damages under the statutory provisions.
10.2 If you place your order with us as a business, under our contractual liability for damages under clauses 10.2 to 10.8 the following applies:
10.2.1 If the claims are based on an intentional breach of duty by us, our representatives, or our agents, we are liable for damages in accordance with the statutory provisions set by the federal republic of Germany. If the claims are based on a grossly negligent breach of duty by us or our representatives or our agents, liability is limited to foreseeable, typically occurring damages.
10.2.2 If we, our representatives, or our agents have culpably breached an obligation whose fulfillment enables the proper execution of the contract in the first place, whose violation endangers the achievement of the purpose of the contract, and whose compliance the customer relies on regularly -As far as the liability can be excluded or limited to legal provisions - liability is limited to foreseeable, typically occurring damage.
10.2.3 Unless otherwise specified under sections 10.2.1 and 10.2.2, our liability for damages is excluded. The same clause applies, if we as suppliers are made aware of recourse (under German law § 478 BGB).
10.3 The exclusion and limitation of liability under clause 10.2 shall also apply to other claims, in particular tortious claims or claims for the reimbursement of futile expenditure instead of the service.
10.4 The disclaimers and limitations under Section 10.2 do not apply to any existing claims under Article §§ 1,4 of the Product Liability Act (“Produkthaftungsgesetz”) or culpable injury to life, body or health. Neither do the disclaimers and limitations under section 10.2 apply if we have assumed a warranty for the quality of our goods and services or have taken a procurement risk and the warranty claim or the procurement risk has materialized.
10.5 Liability arising from the assumption of a procurement risk only applies to us if we have explicitly accepted the procurement risk in writing.
10.6 Unless the limitation of liability according to section 10.2 corresponds to the claims of manufacturer liability according to German law (§ 823 BGB) occurs, our liability is limited to the replacement services of the insurance. If this service is not covered or not covered completely, we are liable to account for the insured sum. This clause does not apply to culpable injury to life, limb, or health.
10.7 In the event of our liability being deemed limited or excluded, the same liability applies to the personal liability of our employees, employers, representatives, and agents.
10.8 A reversal of the burden of proof is not associated with the above provisions.
§ 11 Applicable Law
11.1 The law of the Federal Republic of Germany shall apply, excluding the United Nations Sales Convention.
11.2 If a purchasing contract is concluded that cannot be attributed to any professional or commercial activities of the customer (consumer contract), the statutory provisions of the state where the ordering party is resident shall also apply.
11.3 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be based on the registered office of our company in Frankfurt/Main.
§ 12 Final Provisions
12.1 These general terms and conditions of business can be accessed by anyone via the online shop of WITAL GmbH ( www.witaltea.com, Number of organic certificate: DE-HE-039-05889-BCD-2019-V1), they may be printed out and/or saved.
12.2 The contractual language is German
12.2 Should any provision of these terms and conditions be or become invalid, all other provisions shall remain valid.
You will be entitled to cancel this contract without stating any reasons for doing so, within 14 days. The cancellation period will be 14 days beginning on the day on which you or a third party designated by you (that is not the carrier) has taken possession of the goods.
To exercise your right to cancel the contract, you must inform us (Wital GmbH, c/o HQ Frankfurt, Friedrich-Ebert-Anlage 36, 60325 Frankfurt am Main, Germany, Email: info@witaltea.com, Number of organic certificate: DE-HE-039-05889-BCD-2021-V1) of your decision to cancel this contract by means of a clear statement (e.g. by letter sent by post, fax or email). You may use the attached example cancellation form for this purpose but are not required to do so. You may complete and send the example cancellation form or another clearly worded statement electronically, also on our website (www.witaltea.com). If you make use of this option, we will immediately send you (for example, via email) a confirmation of our receipt of your cancellation statement.
The cancellation period will be deemed sufficiently met if you send the notification of your exercising the right to cancel prior to the lapse of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will be obligated to return to you any payments we have received from you, including the delivery costs (with the exception of any additional costs resulting from your selecting a type of delivery differing from our standard, less expensive delivery option), without delay and no later than within 14 days from the day on which we receive your notification of cancellation. For our return payment, we will use the same payment method used by you in the original transaction unless a different method is expressly agreed with you; you will not in any case be charged any fees for this return payment. We may refuse to return the payment until we have received the return shipment of the goods or until you have provided proof that you have sent the goods back — whichever date is earlier.
You must send back or hand over the goods to us or to Howasped GmbH und Co – Schornsheimer Chaussee 11 – DE-55286, Wörrstadt, email: info@witaltea.com without delay and, in any case, no later than within 14 days from the date on which you notify us of your cancellation of this contract. This period will be deemed met if you send the goods prior to the lapse of the 14-day period.
You will bear the direct cost of returning the goods.
You will be obligated to compensate any diminished value of the goods only if such is due to handling of the goods in a manner that is unnecessary for checking the condition, features, and functionality of the goods.
